Privacy Policy

§ 1Introduction & Controller

Protecting your personal information is a top priority. This Privacy Policy explains, in plain language, which personal information we collect when you visit bestiptvcanada.pro, how we process it and for what purposes. We handle your information confidentially and in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL) where applicable, and any provincial privacy legislation that applies to us.

The controller responsible for the processing of personal information on this website is:

For any privacy question or to exercise your rights, contact us using the details above. We respond promptly and in any event within the timelines set by applicable law.

§ 2Our Privacy Principles

We follow the ten fair-information principles from Schedule 1 of PIPEDA:

• Accountability — we are responsible for the personal information under our control.
• Identifying purposes — we tell you why we collect information at or before the time of collection.
• Consent — we collect, use and disclose personal information only with your knowledge and consent, except where the law allows otherwise.
• Limiting collection — we collect only what we need.
• Limiting use, disclosure & retention — we use and keep your information only as long as needed for the stated purpose.
• Accuracy — we keep the information as accurate as reasonably necessary.
• Safeguards — we protect information with appropriate technical and organizational measures.
• Openness — we make our privacy practices easy to find.
• Individual access — you can ask what we hold about you and correct it.
• Challenging compliance — you can raise a concern with us and with the Office of the Privacy Commissioner of Canada.

§ 3Your Rights under PIPEDA

Under PIPEDA and, where applicable, provincial privacy law, you have the right to:

• Access — ask what personal information we hold about you and how it has been used or disclosed.
• Correction — ask us to correct information that is inaccurate or incomplete.
• Withdraw consent — withdraw your consent to our processing of your information, subject to legal or contractual restrictions and reasonable notice.
• Complain — raise a concern with us and, if unresolved, with the Office of the Privacy Commissioner of Canada.

§ 4Information We Collect

4.1 Hosting and server log files

When you visit our website, our hosting provider automatically records certain information in server log files:

• truncated IP address of the visiting device
• date and time of access
• page or file requested
• browser and operating system
• referrer URL (the page you came from)

This information is used only to keep the site running smoothly and to improve our service. Our legal basis is our legitimate business interest in a secure, working website. We do not combine this data with other sources to identify individual users.

4.2 Content Delivery Network (Cloudflare)

To deliver our content faster and to protect against cyber-attacks, we use the Content Delivery Network (CDN) provided by Cloudflare, Inc. (101 Townsend Street, San Francisco, CA 94107, USA). Your IP address is transmitted to Cloudflare servers during this process. Cloudflare may store this information in the United States. See Cloudflare's privacy policy.

§ 5Cookies and Similar Technologies

Our website uses cookies — small text files stored on your device. They let us recognize you on your return visit and make your experience more convenient. Some cookies are strictly necessary for the site to work; others (functional, analytics, marketing) are only set with your consent. Full details are in our Cookie Policy.

§ 6Contact by Email & WhatsApp

6.1 Email

When you contact us by email, your email address and the information in your message (name, question, etc.) are processed solely to handle your enquiry. Legal basis: performance of a contract or your pre-contractual request.

6.2 WhatsApp

You can reach us by WhatsApp at +1 (672) 896-2707. WhatsApp is operated by WhatsApp LLC and Meta Platforms Ireland Ltd. When you message us on WhatsApp, your phone number, the content of your message and certain metadata (timestamp, read status) are processed.

Please note that WhatsApp may transfer data to the United States and other countries. For details on WhatsApp's own processing, see their privacy policy. If you would prefer not to use WhatsApp, please use email instead.

§ 7Orders & Payment Processing

When you order an IPTV subscription, we process the following information to perform the contract:

• name and contact details (email, and where provided phone number)
• the plan and duration you have chosen
• invoicing and payment information
• billing history

Legal basis is performance of the contract. Tax-relevant records are retained in line with applicable Canadian tax legislation, typically up to six years.

7.1 Payment processors

Payments are handled through external payment providers. Depending on the payment method chosen, your payment information is sent to:

• PayPal — PayPal (Canada) Co. or PayPal (Europe) S.à r.l. et Cie, S.C.A.
• Credit card (VISA, Mastercard) — via a PCI-DSS certified payment processor
• Apple Pay / Google Pay — Apple Inc. and Google LLC
• Cryptocurrency — via a certified crypto-payment processor

The relevant payment provider is independently responsible for processing your payment data.

§ 8Analytics & External Services

8.1 Web analytics

We use analytics tools only in a privacy-friendly configuration and, where required, only with your consent. IP addresses are truncated before analysis. We use the aggregated statistics only to improve our service — we do not build individual profiles.

8.2 Embedded content

Our website may contain links to external websites (such as payment providers, WhatsApp, social networks). We are not responsible for the data processing on those external sites. Please review the privacy policies of the relevant providers.

8.3 Marketing communications (CASL)

If we send you commercial email — for example, service updates or promotional messages — we do so only with your consent as required by Canada's Anti-Spam Legislation (CASL). Every message includes a clear unsubscribe link, and we honour opt-outs promptly.

§ 9Retention

We keep your personal information only for as long as necessary for the stated purpose or as required by law:

• Server log files: maximum 30 days, then anonymized or deleted
• Enquiries (email, WhatsApp): until fully handled and up to 12 months after
• Contract and order data: for the duration of the contract plus statutory retention periods
• Tax-relevant records: up to 6 years in line with Canadian tax legislation
• Cookies: depending on the cookie type, between end of session and 24 months

§ 10Data Security (SSL / TLS)

This website uses SSL/TLS encryption for security and to protect the transmission of confidential content. You can recognize an encrypted connection by the "https://" in your browser's address bar and the padlock symbol. When SSL/TLS is active, the data you send us cannot be read by third parties.

We also employ appropriate technical and organizational safeguards to protect your information against accidental or intentional manipulation, partial or total loss, destruction or unauthorized third-party access. Our safeguards are continually improved in line with technological developments.

§ 11Right to Complain

If you believe our processing of your personal information does not meet PIPEDA, you have the right to complain to the Office of the Privacy Commissioner of Canada (OPC), regardless of any other administrative or judicial remedy:

You may also have rights to complain to a provincial privacy regulator (for example, the Information and Privacy Commissioner of Ontario, or the Commission d'accès à l'information du Québec) depending on where you live.

§ 12Changes to This Policy

We may update this Privacy Policy from time to time to keep it aligned with legal requirements or to reflect changes to our service. The current version is always available at this URL. For material changes, we will inform you through a notice on our website.